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Frequently Asked Questions
Planning your journey should be simple. Whether you're booking an airport transfer, arranging corporate travel, hiring a chauffeur by the hour or travelling to a special event, we've answered many of the questions we're asked most frequently. If you can't find the information you're looking for, please get in touch and we'll be delighted to help.
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If you wish to find out more about our company, please visit our About Us page.
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Why choose Your Bespoke Chauffeur?
At Your Bespoke Chauffeur, we believe executive travel should be more than simply getting from A to B. From our professional chauffeurs and luxury executive vehicles to flight tracking, Meet & Greet services and our dedicated Corporate Client Portal, every journey is planned with reliability, discretion and exceptional customer service at its heart. Whether travelling for business or leisure, we're committed to delivering a consistently professional experience from booking through to your final destination.
What's the difference between a chauffeur and a taxi
While both provide transport from one destination to another, a chauffeur service offers a more personalised, professional and carefully planned travel experience.
At Your Bespoke Chauffeur, every journey is pre-booked and tailored to your individual requirements. Your chauffeur will arrive in a professionally presented executive vehicle, dressed professionally, and committed to delivering a discreet, punctual and comfortable service. From real-time flight tracking and airport Meet & Greet to complimentary refreshments and attention to every detail, our focus is on providing a seamless journey from start to finish.
Booking Your Transfer
How do I make a booking?
Bookings can be made securely through our online booking system or by contacting us directly. Once confirmed, you'll receive a booking confirmation with all of your journey details.
Can I amend my booking?
Yes. We understand that plans can change. If you need to amend your booking, simply contact us as soon as possible and we'll do our best to accommodate your request.
What payment methods do you accept?
We accept all major debit and credit cards, bank transfers and secure online payments. Corporate account facilities are also available for approved business clients.
Is there a cancellation policy?
Yes. Full details can be found in our Terms & Conditions. If you need to cancel your booking, please contact us as soon as possible and we'll advise of any applicable charges.
Airport Transfers
Which airports do you cover?
We provide chauffeur transfers to and from all major UK airports, including Heathrow, Gatwick, Farnborough, Luton, London City, Stansted and Birmingham, as well as many regional and private airports.
Do you monitor delayed flights?
Yes. We monitor all incoming flights in real time and adjust your collection time accordingly wherever possible, helping to ensure a smooth and stress-free airport transfer.
Is Meet & Greet included?
Meet & Greet is included for all Airport Transfers, allowing your chauffeur to welcome you inside the terminal and assist with your luggage before escorting you to your vehicle.
What happens if my flight is cancelled?
If your flight is cancelled or significantly disrupted, please contact us as soon as possible. We'll work with you to rearrange your transfer wherever possible.
How long will my chauffeur wait?
Collection times vary depending on your booking and the airport. Your chauffeur will always make every reasonable effort to accommodate unexpected delays.
Corporate Travel
Can my business open a corporate account?
Yes. We offer dedicated corporate accounts with flexible invoicing, simplified booking management and access to our Corporate Client Portal.
What is the Corporate Client Portal?
Our secure online portal allows authorised users to make new bookings, amend existing reservations and review previous journeys quickly and conveniently.
Can you provide multiple vehicles?
Yes. Through our trusted network of professional chauffeurs and executive vehicles, we can accommodate larger bookings and multi-vehicle requirements where required.
Do you provide transport for conferences and events?
Absolutely. We regularly provide executive transport for conferences, exhibitions, business meetings, client hospitality and corporate events throughout the UK.
Vehicles & Service
Can I book a chauffeur by the hour?
Yes. Our hourly chauffeur service is ideal for business meetings, shopping trips, client hospitality, weddings and events where flexibility is required.
Do you provide child seats?
Child seats can be provided on request, subject to availability. Please let us know your requirements when making your booking.
Are refreshments provided?
Complimentary bottled water is available for passengers, helping to ensure a comfortable journey.
Areas Covered
Which areas do you cover?
Based in Crowthorne near Bracknell, we regularly provide chauffeur services throughout Berkshire, Surrey, Hampshire, London and across the UK where required.
Do you only undertake airport transfers?
No. Alongside airport transfers we provide corporate travel, hourly chauffeur hire, special occasions, cruise terminal transfers, sporting events and long-distance executive travel.
General
Are your chauffeurs licensed and insured?
Yes. All chauffeurs operate in accordance with the relevant licensing and insurance requirements, giving you complete peace of mind.
Why choose a chauffeur instead of a taxi?
A chauffeur service offers a more personalised and professional travel experience. From immaculate executive vehicles and professionally presented chauffeurs to flight tracking, Meet & Greet and tailored service, every aspect of your journey is designed around comfort, reliability and attention to detail.
If you can't find the answer you're looking for, our team will be happy to help. Contact us today or request an instant quotation online.